POSITION SUMMARY/PURPOSE

This position has a key role in after-sales service. The Customer Service Clerk must accomplish all tasks that are needed to ensure a professional and quality after-sales service is offered. This position requires good interpersonal skills, diplomacy and an excellent organization of work so as to contribute to our customers’ satisfaction.

 

MAIN ACTIVITIES AND RESPONSIBILITIES

  • Listen and respond to customer requests (at the counter, by telephone, by e-mail, by in-house software)
  • Offer solutions in a courteous and professional manner.
  • Know about suppliers’ warranties and conditions applying to the return of merchandise
  • Follow-up with customers after a request
  • Show curiosity and interest while searching for solutions
  • Work in collaboration with the sales team
  • Contribute to a positive work environment based on team work

MAIN JOB REQUIREMENTS 

  • Bilingualism (French and English)
  • Computer knowledge (Outlook)
  • At least one year of experience in a similar position
  • Knowledge in plumbing will be considered an asset
  • Team spirit and good attitude
  • Versatility and resourcefulness
  • Able to organize your time well
  • Detail oriented and reliable
  • Able to work under pressure
  • Punctual and fast-working

 

In addition, we will offer you:

  • Schedule of 40 hours weekly
  • Day shift
  • Base salary, benefits, and profit sharing

 

Next Steps:

We’d love to hear from you!

Please submit your cover letter and resume by email to: crouge@batimat.net

 

Emco is an equal opportunity employer and is committed to maintaining a discrimination, harassment and barrier free workplace where all employees can contribute to their fullest potential. Emco is committed to diversity, equity and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.

To apply for this job email your details to crouge@batimat.net.