At our Edmonton location, we pride ourselves in providing excellent customer service, focusing on growing our business by doing the right thing and having a team of motivated people that act like owners. We offer a fun, fast-paced and dynamic workplace. We work as a team, share core values, and support each other’s growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences.

Duties and Responsibilities:

An EMCO Customer Support Representative is expected to:

– Represent the Profit Centre in a professional manner
– Endorse and sustain our Core Values and Ethics with every interaction
– Establish a long-lasting and devoted consumer base
– Take initiative and be persuasive by using excellent communication skills
– Be a valuable and essential part of the team at our Profit Centre
– Process sales orders in person and over the phone
– Meet or exceed the Profit Centre’s gross profit and sales targets
– Interface with and assist customers who come into the Profit Centre
– Investigate and rectify customer concerns, such as pricing deductions and product returns
– Expedite customer material with vendors when required
– Follow-up with customers on quotes and outstanding orders
– Assist in shipping or warehouse requirements as needed
– Perform any other reasonable duties requested by the Profit Centre Manager

Knowledge, Skills, and Abilities:

– Outstanding customer service and telephone skills
– High level of detail orientation and organizational abilities; must be able to multitask and balance many different deadlines
– Strong written and verbal communication skills to build and maintain strong working relationships with customers, vendors, and teammates
– Identify customer requirements and provide sound solutions
– Able to learn and operate the applicable software systems (M3, Eclipse) used to process orders
– Intermediate math skills – add, subtract, multiply, divide; using whole numbers, fractions, and decimals
– Willing to invest a minimum of 40 hours in training, annually
– Forklift certification an asset, but can be acquired on the job
– Comprehensive plumbing and heating product application knowledge an asset

Please submit your cover letter, along with resume to: Angela Hassall at:

Emco is an equal opportunity employer and is committed to maintaining a discrimination, harassment and barrier free workplace where all employees can contribute to their fullest potential. Emco is committed to diversity, equity and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas

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